Taking your customer live chat to the next level
by Tim Fabels
March 25, 2022
The last couple of years website live chat solutions have become very popular. If you are a serious webshop owner you can’t do without them anymore. If used correctly and as part of your overall customer service plan, live chat software has the ability to increase conversion rates by giving customers instant access to a live support agent right while they’re on your site.
At Combidesk we believe that “just” a chat integration on your webshop is not enough. As a webshop owner you want to
know who you are chatting with, what the customer’s history is and what is he looking for. This is why we have taken
live chat integration in your webshop platform to the next level.
The next level?
So, what do we mean with the next level? We have created apps that integrate existing Live Chat solutions like Zendesk Chat in cloud based e-commerce platforms like Shopify, Lightspeed eCommerce and CCV Shop. These apps not only enable webshop owners to integrate these Live Chat solutions in their webshops without any coding, but also make visitor and customer information available in the chat dashboard.
It is common to see the name and the e-mail address of the customer you are chatting with, but wouldn’t it be cool to see which products your webshop visitor has put in his shopping cart? Or what his order history is?
Happier customers
Making this kind of information available to the webshop owner enables him to provide better service to his customers.
It is easier to answer their questions and suggest possible alternatives. This enables webshop owners to provide
faster and better customer service and upselling or cross selling is made easier.
So, how can I get these happy customers?
Our apps are now available for installation in the Shopify app store, the SEOshop app store and the CCV Shop app store. These apps provide a Live Chat integration and add additional information to your chat dashboard. Try them now and let us know what you think!
- If you are a Shopify webshop owner, you can install our Shopify Zendesk Chat app here: https://apps.shopify.com/zendeskchatplus.
Free webshop starter guide
In our helpful webshop starter guide, you'll find all the information you need to start an online store. Including a handy checklist for free dopamine kicks!
